1.
Returns
1.1. If you
wish to return any non furniture product purchased on our website, you may do
so at your own cost. You may use the
Royal Mail or any other courier service but you are responsible for the
carriage charge. N.B. A Returns Note sent with the goods
should be completed with the reason for returning the goods. If you cannot find your Returns Note and Returns labels,
please call our customer advisor on 020 8603 7654 who will post a copy of the
Returns Note and Returns Label/s to you.
1.2. Please
pack your product carefully, preferably in the original package with the
original supplier labels. If this is not
possible, please pack to equivalent standards to ensure the safe transit of the
goods and take the parcel to your local Post Office ensuring you obtain proof
of posting for each parcel returned.
1.3. On
receipt in our returns department, standard inspection checks will be carried
out in conjunction with the reason specified on the return and once approved a
refund to the original payment method will be issued. Please allow up to seven working days from
our receipt of goods for this refund to be processed.
1.4. The
value of the items to be refunded to you will be clearly highlighted while completing
your return and will be the value per item minus any promotion discount that
was applied when the product was originally purchased.
1.5. If you
have any difficulty locating an order for return or have any other queries
regarding the service, please contact our Customer Service Advisor by e-mail at
onlinesales@allders.com, or
phone us on 020 8603 7654.
1.6. All returns must be sent to: The
Returns Department
Allders (Croydon) Ltd
North End,
Croydon,
Surrey.
CR9 1SB
1.7. When you return
gifts by post: Refunds for any items received as a gift, returned in this way,
will be credited onto the ordering customer’s credit, debit Card.
To the
Allders store
1.8. You may,
at your own cost, return products to the Croydon store (see Store address).
Please pack your product preferably in the original container with the original
packaging. If this is not possible,
please pack to equivalent standards to ensure the safe transit of the goods. Please take your Invoice that was packed with
the goods. If you cannot find your
invoice please contact our Customer Service Advisor by e-mail at onlinesales@allders.com, or
phone us on 020 8603 7654 to obtain a copy before you go
to the store to return your purchase.
Please note that the packing list enclosed with the parcel is not
sufficient for a refund request. Take
your Invoice and parcel to Allders Customer Service in Croydon where our
Customer Service Advisor will be happy help you. Products returned to store must be returned
no later than 7 working days after they were delivered to you.
If you return a gift
to a UK store, refunds for any items received as a gift will be given in the
form of a Gift Vouchers to spend in the store.
