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Privacy Notice

Allders.com            PRIVACY AND DATA PROTECTION

1.     The Information We Need And How We Use it:

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details.  A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order.  All this is necessary to process your request or notify you of acceptance of your order.

2.     Safety And Security Of Your Information

2.1  Our site uses secure server software to protect your information whenever you place an order or access your account information.  This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.  We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

2.2  All payment transactions will be processed on our behalf by RBS World Pay.  This means that your credit/debit card details are provided directly to RBS World Pay and are never revealed to us.  RBS World Pay operate a secure server to process your payment details.  RBS World Pay encrypts your credit/debit card information and authorise payment.

2.3  We recommend that you do not communicate your payment card details to anyone, including us, by e-mail.  We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail.  Any such loss shall be entirely your responsibility.

3.     Contacting Us By Telephone

For the purposes of staff training and to ensure we offer excellent customer service, calls to us may be recorded and monitored.

4.     Internal Confidentiality Within ALLDERS

Within Allders, we protect your privacy in the following ways:

·         Access to Customer account information is limited to those who need access for the performance of their job.

·         We use full login and password controls on our sales control system.

Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.  


5.     Consent

All the information we collect via our website or through correspondence with you may be used for the following purposes:

·         Dealing with orders and accounts

·         Research

·         Process payments, credit reference checking and fraud detection

Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

6.     Your Rights

If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our Customer Service Advisor by e-mail at onlinesales@allders.com, or phone us on 020 8603 7654.  They will happily review your file and update the records if required. 

7.     Marketing Information

If you wish to change your existing preferences for receiving marketing information from ALLDERS or any carefully selected third parties whose products we think may be of interest to you please see below for further details:

·         From time to time Allders may send you information on products or services in store; please e-mail if you don’t want to receive this information.

·          From time to time Allders may give your information to relevant third parties, please e-mail if you don’t want to receive this information.

·         You may receive offers from companies whose products we think may interest you, please e-mail if you don’t want to receive this information.

·         You may receive any mailings from Allders; please e-mail if you don’t want to receive any further information.  However, if you do not wish to receive any further e-mails from Allders please remember that if you unsubscribe we will not be able to send you special e-mail offers and sale details before anyone else

8.     Under 18 Rule

 

We do not and will not knowingly collect information from any person under the age of 18.  If you are under the age of 18, you must not use this Website or submit any personal data to us.

 

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 Saturday 31 July, 2010 eCommerce by Avongale Ltd  
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