1.     Delivery

1.1.   Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered within the time stated for the delivery service you have selected after your order is accepted by us.  An estimated delivery time for your order will be included in your Order Confirmation e-mail.  We will usually deliver all products comprised in your order in one delivery.   However, due to size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels.  Please note you will only get charged once for delivery.  The confirmation of despatch e-mail will contain an estimated delivery date for your order.

What areas do you deliver to?

1.1.1.       Delivery can only be made to UK addresses excluding P.O. Boxes.   Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), International addresses, The Channel Islands (GY, JE) and the Republic of Ireland

1.1.2.      We reserve the right to change the areas to which we deliver without notice.

1.2.   Delivery charges and arrangements

Delivery charges will be displayed on the order page before payment is requested.  The time frames shown are subject to availability and are not guaranteed.  In addition the following post codes have extended delivery lead times as shown:

1.2.1.      We cannot deliver items within the same order to multiple addresses.   If this is required, please place a separate order for each address.  A separate delivery charge will be made for each address where applicable.

1.2.2.      Deliveries are made Monday to Saturday (excluding bank and public holidays).  The precise timing of a delivery cannot be specified.  Deliveries require a signature to confirm receipt.  Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder’s address or the store (see below) and have to be signed for by an adult.

1.3.   The delivery of goods will include an Advice Note with Returns Note and Returns Label.  Please retain for use if the goods are to be returned.  The Invoice for the goods purchased will be sent with the goods to you.

1.4.   Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

What happens if I am not at home?

1.5.   In order to make sure you receive your goods as soon as possible, if you are not at home when our courier tries to deliver, your parcel may be left with one of your neighbours.  If our courier does this, a card stating where the parcel has been left will be posted through your letterbox.  Please note that any deliveries containing age restricted products (e.g. alcohol or knives) must be delivered to the credit/debit card holder’s address and have to be signed for by an adult.

In case our courier cannot reach you or your neighbours to receive your parcel, a card will be left in your letterbox to notify you that they tried to deliver your parcel.  Please follow the instructions on the card to schedule a delivery day.  You will find the contact details on the card

1.6.   If you are not personally available to accept delivery, you may appoint a representative to do so in your place.  The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

1.7.   Damaged or incorrectly supplied products:  You should check all products you receive against your order.  If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail only) within seven working days of the receipt of goods.  You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.  Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within seven working days of receiving them.