Returns
1.1. If you wish to return any
non furniture product purchased on our website, you may do so at your own cost.
You may use the Royal Mail or any other courier service but you are responsible
for the carriage charge. N.B. A Returns Note sent with
the goods should be completed with the reason for returning the goods. If you
cannot find your Returns Note and Returns labels, please call our customer
advisor on 020 8603 7654 who will post a copy of the Returns Note and Returns
Label/s to you.
1.2. Please pack your product
carefully, preferably in the original package with the original supplier
labels. If this is not possible, please pack to equivalent standards to ensure
the safe transit of the goods and take the parcel to your local Post Office
ensuring you obtain proof of posting for each parcel returned.
1.3. On receipt in our returns
department, standard inspection checks will be carried out in conjunction with
the reason specified on the return and once approved a refund to the original
payment method will be issued. Please allow up to seven working days from our
receipt of goods for this refund to be processed.
1.4. The value of the items to be
refunded to you will be clearly highlighted while completing your return and
will be the value per item minus any promotion discount that was applied when
the product was originally purchased.
1.5. If you have any difficulty
locating an order for return or have any other queries regarding the service,
please contact our Customer Service Advisor by e-mail at
onlinesales@allders.com, or phone us on 020 8603 7654.
1.6. All returns must be sent to:
The Returns Department
Allders (Croydon) Ltd
North End,
Croydon,
CR9 1SB
1.7. When you return gifts by
post: Refunds for any items received as a gift, returned in this way, will be
credited onto the ordering customer's credit, debit Card.
To the Allders store
1.8. You may, at your own cost,
return products to the Croydon store (see Store address). Please pack your
product preferably in the original container with the original packaging. If
this is not possible, please pack to equivalent standards to ensure the safe
transit of the goods. Please take your Invoice that was packed with the goods.
If you cannot find your invoice please contact our Customer Service Advisor by
e-mail at onlinesales@allders.com, or phone us on 020 8603 7654 to obtain a
copy before you go to the store to return your purchase. Take your Invoice and
parcel to Allders Customer Service in Croydon where our Customer Service
Advisor will be happy help you. Products returned to store must be returned no
later than 7 working days after they were delivered to you.
If you return a gift to a