Deliveries
1.1. Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. An estimated delivery time for your order will be included in your Order Confirmation e-mail. We will usually deliver all products comprised in your order in one delivery. However, due to size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only get charged once for delivery. The confirmation of despatch e-mail will contain an estimated delivery date for your order.
What areas do you deliver to?1.1.1. Delivery can only be made
to
1.1.2. We reserve the right to
change the areas to which we deliver without notice.
1.2. Delivery charges and
arrangements
Delivery Option Price Timings
Standard Delivery within 5-7
working days after date of order being placed on the website. Working days are
Monday-Friday 8am-6pm, Saturday up to 12 noon, excluding Sunday and Bank
holidays. However, during busy times such as holiday season, our courier might
attempt to deliver to you on Saturdays.
Special Delivery If
the order is placed on the website Monday to Friday before 11:00am then
delivery will be made on the next working day. If placed Monday to Friday
11:01am or later or on Saturday and Sunday it will be on the second working
day. Working days are Monday-Friday 8am-6pm, Saturday up to 12 noon, excluding
Sunday and Bank holidays.
Delivery charges will be displayed on the order page
before payment is requested.
The time frames shown are subject to availability
and are not guaranteed. In addition the following post codes have extended
delivery lead times as shown:
Out of area postcodes and delivery lead times
Postcode area Approximate delivery time window after date of order - Standard
delivery service Approximate delivery time window after date of order - Special
deliveries AB, DD8-11 Up to 4 working days KW15-17 Up to 3 working days, ZE1-99
Up to 10 working days Up to 9 working days PA20-23, 25-32, 34-35, 37, 39-40,
PH50 Up to 4 working days Up to 3 working days HS9-99 Up to 8 working days Up
to 7 working days PA41-49 Up to 7 working days Up to 6 working days PA60 Up to
5 working days Up to 4 working days PA61-75, 77, 78 Up to 6 working days Up to
5 working days PA76 Up to 8 working days Up to 7 working days PH41(2), 42, 43,
44 Up to 7 working days Up to 6 working days PH19-26, 30-41 Up to 4 working
days Up to 3 working days KW1-3, 5-14 Up to 4 working days Up to 3 working days
HS1-8 Up to 6 working days Up to 5 working days IV40-53, 54, 55, 56 Up to 6
working days Up to 5 working days KA27,28 Up to 4 working days Up to 3 working
days IV1-20, 25, 30-32, 36 Up to 4 working days Up to 3 working days IV21-23,
IV26-27 Up to 4 working days Up to 3 working days IV40-56 Up to 4 working days
Up to 3 working days IM1-99 Up to 7 working days Up to 6 working days TR21-25
Up to 5 working days Up to 4 working days BT1-99 Up to 4 working days Up to 3
working days
1.2.1. We cannot deliver items
within the same order to multiple addresses. If this is required, please place
a separate order for each address. A separate delivery charge will be made for
each address where applicable.
1.2.2. Deliveries are made Monday
to Saturday (excluding bank and public holidays). The precise timing of a
delivery cannot be specified. Deliveries require a signature to confirm
receipt. Please note that any deliveries containing age restricted products
(e.g. alcohol or knives) must be delivered to the credit/debit card holder’s address or the store (see below) and have to be signed
for by an adult.
1.3. The delivery of goods will
include an Advice Note with Returns Note and Returns Label. Please retain for
use if the goods are to be returned. The Invoice for the goods purchased will
be sent with the goods to you.
1.4. Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
What happens if I am not at home?1.5. In order to make sure you
receive your goods as soon as possible, if you are not at home when our courier
tries to deliver, your parcel may be left with one of your neighbours. If our
courier does this, a card stating where the parcel has been left will be posted
through your letterbox. Please note that any deliveries containing age
restricted products (e.g. alcohol or knives) must be delivered to the
credit/debit card holder’s address and have to be
signed for by an adult. In case our courier cannot reach you or your neighbours
to receive your parcel, a card will be left in your letterbox to notify you
that they tried to deliver your parcel. Please follow the instructions on the
card to schedule a delivery day. You will find the contact details on the card
1.6. If you are not personally
available to accept delivery, you may appoint a representative to do so in your
place. The representative must be an adult capable of receiving delivery on
your behalf, and you agree that we will be entitled to rely on the
representative's instructions as if they were your own.
1.7.Damaged or incorrectly
supplied products:
You should check all products you receive against your
order. If the products you receive are damaged or incorrectly supplied on
delivery then you must note the details of any damage or error in supply on the
delivery documentation and inform us (by post, phone or e-mail only) within
seven working days of the receipt of goods. You must return the products to us
as soon as possible after informing us that the products are damaged or have
been incorrectly supplied. Please note that we will not accept the return of
any damaged or incorrectly supplied products where you fail to notify us of
this within seven working days of receiving them.